FAQs

Frequently Asked Questions

Can I pay for my ticket on the coach/bus using a debit or credit card?

Coaches at Luton Airport are now fitted with card machines, speak to the driver to ask him about paying by card. Some tickets can be purchased online using your debit/credit card or using the Arriva m-ticket app; please visit the ticket section on the website for more details.

Can I pay for my ticket using Euros?

At this time our drivers can accept only UK Sterling on board the Green Line services.

Can I take my bike on the bus?

We do not permit the carriage of bikes on Green Line 757. Service 758 is now fitted with bike racks in the luggage compartment, but this is allocated on a first come, first serve basis and may not be able to carry bikes at all times.

Can I use my senior citizen or disabled bus pass on the Green Line services?

Under the English National Concessionary travel scheme any bus pass issued in England is valid for free off-peak travel on Green Line services. Off-peak is defined as between 0930 and 2359 weekdays and all day weekends and public holidays.

Can Oyster Cards be used on the Green Line services?

No, unfortunately not.

Do children pay to travel?

Children under 5 do not pay to travel on our services. At busy times this may mean they need to sit on an adult's lap to permit fare-paying passengers to board. Children aged 5 and over pay the child rate fare. See our fares and tickets page.

Do Green Line coaches have toilet facilities on them?

None of our fleet are equipped with toilets. However, the average journey from Luton to London only takes around 90 minutes and there are toilets at Victoria and near all other stops in London.

Do I need the correct change and how much will my ticket cost?

If you are buying your ticket on the bus it is helpful to have the right money. Depending on the time of day and the journey you are making the cost will vary for each service. Online tickets or mobile tickets can be purchased for the majority of our services.

I have lost an item on the bus, how do I find out if it has been handed in?

For services 757 or 758 please call 0344 800 4411 or email us here.  

I have ordered a ticket online, but haven't received my voucher for travelling. What should I do?

Have you checked your junk/spam folder? Sometimes the vouchers get delivered there. If it's not there you will need to call customer services on 0344 800 44 11 (or from outside the UK 44 00 1582 584478) between the hours of 0800 and 1800 and they will resend it to you. If you are travelling before you are able to contact them you will need to pay the driver as you board and claim a refund afterwards. This may incur an administration fee.

Is there a limit to the size or amount of luggage I can take?

On the coach services all luggage is stored in the hold of the vehicle and as long as the driver is able to load the item then we can carry it. You may need to assist with the loading of larger or heavier items. If the area for luggage is full then you would have to wait for the next service in order to travel. 

Where exactly in London can I catch the service?

An interactive map is available on each service which displays boarding points in London.