Coronavirus - Latest advice for you when travelling


Last reviewed 05/08/2020

Latest news
Face coverings mandatory in shops, supermarkets, shopping centres and enclosed transport hubs from Friday 24th July.

New government guidance has been issued which comes into force on 24th July across England. Face coverings must be worn in additional enclosed public spaces as the government takes further steps to help curb the spread of the virus.

You can read the full guidance for England on the website here. 

Key points in the article:
  • Face coverings will be mandatory in additional enclosed public spaces from Friday 24 July – including shops, supermarkets, shopping centres and transport hubs
  • For transport hubs in England, the requirements mean face coverings must be worn in indoor train stations and terminals, airports, maritime ports, and indoor bus and coach stations, travel shops or terminals
  • New measures are an important step in lifting lockdown, as the public are encouraged to play their part
  • Venues such as restaurants, pubs and gyms will be exempt
  • Anyone who doesn’t abide by the regulations – and is not exempt under one of the categories set out in the regulations – could face a fine by the police of up to £100


On 15th June 2020, the Transport Secretary, Grant Shapps announced that face coverings are mandatory on public transport across England.

Green Line and Arriva Bus continues to work with the relevant government authorities around further guidance and we will continue to publish information as we receive it on our website and social media channels.

You can read the full news story published on here.

Key points in the article:

  • The government asks transport operators in England to make wearing face coverings a requirement of using public transport from 15th June to coincide with the next stage of carefully easing restrictions
  • Bus, coach, train, tram, ferry and aircraft passengers must wear a face covering on their journey to help reduce the risk of transmission when social distancing is not always possible - with government also working with operators to ensure staff are provided with face coverings where appropriate
  • People should wash their hands or use hand sanitiser before putting their face covering on and after taking it off and it is important that people don’t touch their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus
  • Guidance remains to work from home if you can and avoid public transport where possible

Who needs to wear a face covering and who is exempt?

Face coverings must be worn by all customers onboard our buses unless they are exempt.

This includes children under 11, people with breathing difficulties and those with a condition that might make it difficult to wear a face covering. As our drivers sit behind screens, they do not need to wear a face covering. You will also find more information on face covering exemptions in our FAQ section here.

Face coverings - how to wear them properly and how to make your own

A face covering is a cloth covering that covers the wearer’s nose and mouth which can be made at home. You should not use medical grade PPE as this needs to be reserved for health and care workers. People should make or buy their own. However, someone wearing PPE would be compliant with the regulation. Homemade cloth face coverings can help reduce the risk of transmission in some circumstances. Face coverings are not intended to help the wearer, but to protect against inadvertent transmission of the disease to others if you have it asymptomatically. You can find out how to make one here.

The government has issued guidance notes that can be found here.

Key points in the article:

  • How to wear a face covering
  • How to keep your face covering sanitary
  • How to make your own - sew and no sew versions

You will also find more information on wearing a face covering in our FAQs here.

Who can travel?

Please don’t travel if you feel unwell, have a high temperature, a new and continuous cough or experience a loss, or change to, your sense of smell or taste

Capacity on public transport remains limited  - the guidance from the English Government states that you can help control the virus and travel safely by:

  • Working from home where possible
  • Shopping locally and less often
  • Considering all other forms of transport, such as cycling and walking, before using public transport
  • Avoiding the busiest times and routes
  • Keeping your distance when your travel, where possible
  • Washing or sanitising your hands regularly
  • Please remember, it is the law that you must wear a face covering when travelling in England on a bus, train, tram, plane, cable car, ferry, hovercraft or other vessel and when inside any transport hub which includes bus stations, interchanges or travel shops


And also to not travel if you:

  • Are experiencing any coronavirus symptoms
  • Are self-isolating as a result of coronavirus symptoms or sharing a household or support bubble with somebody with symptoms
  • Are clinically extremely vulnerable and cannot shield during your journey
  • Have been advised by the NHS test and trace service that you should self-isolate
  • If you have any symptoms of coronavirus you should self-isolate at home and arrange to have a test to see if you have coronavirus
  • If anyone in your household or support bubble has symptoms of coronavirus you should self-isolate


Social distancing onboard

The posters below are to help you understand social distancing onboard and our commitment to keeping you safe. Please click on the posters to view full size versions.

Please click here to view our COVID-19 risk assessment, outlining how our Green Line coach sites, fleets and services are COVID-19 secure.