Green Line 2017 Survey Terms and Conditions


  1. Promoter: Arriva UK Bus Ltd, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP UK ("Arriva").
  2. The survey is only open to residents who have been sent the Green Line survey, and who are aged 16 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the promotion and only one entry is allowed per person.
  3. The promotion is free to enter and no purchase is necessary although access to the internet is required, and the survey must be completed and sent back.
  4. Entries will only be valid if received from 00:01 AM on December 4th 2017 to 23:59 PM on 8th January 2018 (Survey Period), entries received outside of this timeframe will not be valid.
  5. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, handset technical fault or malfunction, computer hardware or software failure, satellite, network or server failure of any kind for any reason.
  6. Only one entry per individual is permitted. For the avoidance of doubt any duplicate entries will not be entered into the draw. 
  7. One winner from the database will be chosen at random from a draw performed by a computer on the 9th January 2018 between 09:01AM – 17:00 PM.
  8. The winner will be notified within fourteen (14) working days from 9th January 2018.
  9. The selected winner of the Green Line survey will win one of the following: Either 1 x £50 Amazon voucher or 1 x €50 Amazon voucher. (The winner will be allowed to make their choice once notified by Arriva).  
  10. Prizes will be supplied by Arriva UK Bus Ltd, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP UK ("Arriva").
  11. Winners will be subject to any terms and conditions imposed by the Supplier and/or any related third parties in respect of the prize (i.e gift cards) and it is the responsibility of the winner to familiarise themselves with such terms and conditions.
  12. Winners of m-tickets will be required to sign up to Arriva’s free m-ticketing application in order to receive their prize if they have not already done so.  In the event that the winner is unable to download the m-ticketing application he/she should contact the Promoter to agree alternative arrangements.
  13. Any costs incidental to the fulfilment of a prize (other than delivery of the same in accordance with these terms) will be the responsibility of the winner.
  14. If the winner does not respond to the Promoter after a total of three (3) attempts of contact, and fourteen (14) days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  15. The winner's name and county can be obtained by sending an email to [email protected] within thirty five (35) of days after the Closing Date.
  16. The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
  17. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
  18. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  19. Winners may be required to participate in publicity related to the prize draw which may include the publication of their name and photograph in any media.
  20. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions. Please retain a copy for your information.
  21. Personal data supplied during the course of this promotion may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize.
  22. This promotion is in no way sponsored, endorsed or administered by, or associated with Amazon.
  23. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.